Growth built on a commitment to customer care and innovation

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Canadia Bank this year opened a flagship branch in Phnom Penh’s Boeung Keng Kang 1. SUPPLIED

A dedication to keeping its clients happy has been one of the cornerstones of Canadia Bank’s success, and supported by a comprehensive range of innovative banking products, it is reaching out to nearly half a million customers – even in the remotest corners of the Kingdom.

A commitment to customer satisfaction and innovation has been a cornerstone of the Canadia Bank success story.

The leading local financial institution was among the very first commercial banks in Cambodia to embark on digitalisation and modernisation drive, introducing 24/7 self-banking via internet banking, e-commerce payment gateways, mobile banking and QR payments.

It added to its array of ATMs and cash recycling machines (CRMs), with an extra 110 ATMs and CRMs deployed this year, while a flagship branch was opened in Boeung Keng Kang 1.

This brought the bank’s network to 63 branches and 328 ATMs/CRMs located at key localities and provinces across the Kingdom.

Continuous improvements in mobile banking and the expansion of 24/7 self-banking has taken its services to a new level, allowing customers to do their banking quickly and conveniently.

Canadia Bank is committed to offering its customers convenient and secure banking at their fingertips.

With the Canadia Bank App, customers can in a single place and with ease view their balance easily, fast and securely transfer money locally and internationally, pay all bills, keep up with offers and promotions, easily access statements, and manage cards.

Banking has never been as easy with Canadia Bank’s internet banking – the hassle-free and simple way to securely manage money at any time and anywhere.

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Ceremony for the signing of a memorandum of understanding between Canadia Bank Plc and Credit Guarantee Corporation of Cambodia (CGCC). SUPPLIED

The bank’s CanaPay Wallet, meanwhile, allows cashless payments, making transactions simple and safe, with the simple scanning of a QR code all that is needed to make payments, while Canadia Bank ATM and Visa debit card holders can perform payments with merchants worldwide with CanaPay and Visa.

Canadia Bank is also a member of the National Bank of Cambodia’s Bakong mobile payment system.

The bank’s well-equipped modern facilities helped it continue its operations during the restrictions brought in to combat the Covid-19 pandemic, even when travel restrictions were imposed in the capital.

Many branches remained open and digital banking was able to fulfil customer needs during the lockdowns.

The bank was awarded the “Best Company to Work for in Asia 2020” by HR Asia for continuously improving its operational excellence through a friendly and productive work culture, with strong teamwork among employees.

Its footprint in retail banking – encompassing small and medium-size enterprises (SMEs) and consumer financing – represents almost 95 per cent of the bank’s customers, while business loans to SMEs and local corporate accounted for approximately 60 per cent across different industries such as agriculture, manufacturing and services, among others.

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The modern facilities helped operations continue during the Covid-19 restrictions. SUPPLIED

The multilingual skills of the workforce is another valuable asset for the financial institution, with staff able to interact with customers in Khmer, English and Chinese – optimising banking operations at all branches.

Adhering to the philosophy of the founder and chairman Neak Oknha Dr Pung Kheav Se ensures Canadia Bank continues to operate in even the toughest of times.

During the 1997 civil instability in Phnom Penh, Canadia Bank continued to serve its customers, with the same being true during the financial crisis of 2007-8.

Canadia Bank is committed to conducting its business in a socially responsible manner and continuously contributes to many development projects.

One of the largest local banks in Cambodia, it is a leading partner in the private finance initiative (PFI) supporting the government’s drive to help SMEs with the SME Co-Financing Scheme.

Canadia Bank was in 2020 the first to join the Credit Guarantee Corporation of Cambodia’s Business Recovery Guarantee Scheme (BRGS), which provides the collateral for 70 to 80 per cent of loans.

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Canadia Bank serves nearly half a million customers across the Kingdom. SUPPLIED

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Staff are able to interact with clients in Khmer, English and Chinese. SUPPLIED